Privacy Policy

AHC Express London (“we”, “us” or “our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, book an appointment, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you agree to the collection and use of information in accordance with this policy.

• Personal identification information: Name, email address, phone number, and postal address.
• Pet information: Pet name, species, breed, date of birth, colour, distinguishing features, and microchip number.
• Travel details: Destination country, travel dates, and transport method.
• Payment information: Billing address and payment method details (processed securely by our payment provider).
• Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy).

• To process and confirm your Animal Health Certificate (AHC) appointment.
• To issue official AHC documentation required for EU pet travel.
• To communicate with you about your booking, appointment reminders, and certificate status.
• To process payments and issue receipts.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations, including DEFRA and RCVS requirements.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Official Veterinarians (OVs): To issue your Animal Health Certificate as required by law.
• Payment processors: To securely handle transactions.
• Regulatory authorities: When required by DEFRA or other government bodies.

All data is stored securely on encrypted servers within the United Kingdom and the European Economic Area (EEA). We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Under UK GDPR, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data (subject to legal retention requirements).
• Right to restrict processing: Limit how we use your data in certain circumstances.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.